Wondering how to cash out your diamonds? Or wondering why they might not all be showing on our new network? We'd love to explain.
If you had a Diamond balance lower than 80K, your Diamonds were all transferred over to our new streaming platform. So, let's say, if you had 78K Diamonds, all 78K were transferred over. If you had a Diamond balance that was higher than 80K, you should have recieved an email from us about cashing our your Diamonds. If you didn't see it, no worries at all, it's a simple fix.
Just reach out to the Meet Group by emailing firstname.lastname@example.org and request a Cash Out of your 80K Diamonds. Any Diamond balance that is not large enough to cash out under the Meet Group terms will remain on your account for you to convert into Live Credits, or keep building to cash out once you reach the minimum level to cash out on the new network.
To Cash Out Diamonds For Live Credits:
1. Tap your Live! profile icon at the top right of the main screen.
2. On your Live! profile, hit "Claim Reward" next to your Diamond balance (that
number next to the diamond icon).
3. On the next screen, ensure you're on the "Convert to Live Credits" tab. Tap on the "Claim" button beside "Live Credit reward"
4. Confirm your Live Credits amount by tapping the Diamond total in green, then hit
5. Voila! Your Live Credits will appear in your prole and the gifting menu.
To Cash Out Diamonds For Cash:
1. Tap your Live! profile icon at the top right
2. On your Live! profile, click "Claim Reward" next to your Diamond balance.
3. Tap on the "$ Payout" icon
4. Tap on the "Claim" button
5. A message will pop up prompting you to "Register for a Payoneer account".
6. Tap on "Proceed with Payoneer"
7. A message will pop up '"BLK Wants to Use "payoneer.com" Click to Sign in", tap on "Continue"
8. You will be taken to an external site for Payoneer to either create a new Payoneer account or log into an existing one
What is Payoneer?
Payoneer is a financial services company that provides online money transfer and digital payment services.
Why are you using Payoneer?
We chose Payoneer as a safe and reliable method for you to cash out your Diamonds on our current platform. We might explore additional options in the future but for now, Payoneer is a great way to cash out your deserved funds for your hard work!
How long does it take for my funds to be put into my Payoneer account?
You should expect to see your funds within 2-7 business days.
My Cash Out didn't go through successfully, what can I do?
If you are having issues with your Cash Outs, you can always reach out to our Live! Support team at email@example.com and they're happy to help.